Sunday, March 26, 2017
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Faq's

 

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-My tracking number is'nt showing any movement on usps.com what do I do? 

-I have sent an e mail with a question that I have and have not gotten a response.

-Why does your PGE-1 2mg look empty?

- I am trying to set up an account but it keeps saying that the verification code that I type in is incorrect.

-Do you offer other payment methods other then Visa, Mastercard & Discover?

- Will you send my products without labels?

- I have placed an order and have not gotten a tracking number sent to me from the USPS auto-generated email system with my tracking information.

- It's seems like a while and my order hasn't been delivered yet.

- I tried to make a purchase that did not go through yet my online bank statement shows that funds have been withdrawn.

- Do you sell low volume / "small molecule" research chemicals in powder form?

- Do you sell solvents (Bacteriostatic Water)?

- Are your peptides sold in liquid form or powder form?

- I have some technical questions having to do with lab procedure. Can Geopeptides.com help me?

- Are the products sold here manufactured for human or animal use?

- A peptide that I purchased recently appears to have less lyophilized powder in the vial in comparison to the others... Why is this?

- All of the solid material has settled to the bottom of the research chemical that I ordered. Is it ruined?

- Are your products sythesized in the USA or abroad?

- I have some very specific questions about the properties of your products. Can you answer them for me?

- I need to return a product. How may I do this?

- I cannot remember or I lost my login and / or password to my account. Can you help?

- What credit cards do you accept?

-I do not see my area isnt available to select to ship to when I go to check out?

- Do you take any other forms of payment?


 

 

 

 

 

-What do I do if my tracking number isnt showing up on USPS.com?

If you recieved a tracking number and it has not shown up on usps.com simply email us and we will look into it. Keep in mind we ship Monday - Friday. We do not ship weekends. So if you place an order on a Saturday and get a tracking number, it will not show up on usps.com until Monday night. Any issues email anytime, were not one of those companies that mind your emails. Your our customers we value you, just email us. [email protected] Keep in mind all products are for research use only, they are not for animal or human use of any kind 

 

-I have sent an e mail with a question that I have and have not gotten a response. 

Please see the "Terms and Conditions"  tab at the bottom of the home page and read it's contents thoroughly.


- I am trying to set up an account but it keeps saying that the verification code that I type in is incorrect.

You may be using a browser that is too old. Please try a recent update of Firefox, Internet Explorer, or Safari.

 -Why does your PGE-1 2mg look empty?

Our PGE-1 2mg has absolutly no filler. ZERO. When conducting your research, due to the chemical properties any type of filler can interfere with the purity. Do your research. Your will find the purity over 98.6%. 

-Do you offer other payment methods other then Visa, Mastercard & Discover?

Please contact us at [email protected] for other available payment options. 

- I have placed an order and have not gotten a tracking number sent to me from the USPS auto-generated email system with my tracking information.

Search your spam and inbox folder for it first and foremost. Be sure to use "USPS" as your search criteria. You may email us for it and we'll email it back to you if there has been enough time duration since your order (more than 2 days). Also, please wait a full 48 hours after your order has been placed because the USPS auto-notify system is not instantaneous and can be a bit slow.

- It's seems like a while and my order hasn't been delivered yet.

Check the delivery status via the USPS emailed tracking number. It was emailed to you via the email address that you provided during account setup or on your order. Please email us for your tracking information ONLY IF YOU HAVE SEARCHED your inbox and spam folder. Please keep in mind that USPS delivery speed has been effected by budget cuts from the US government. We do still ship as soon as we possibly can (within 24 hours aways with the exception of the weekends). The delivery times that USPS has changed, but our level of service has not.

- I tried to make a purchase that did not go through yet my online bank statement shows that funds have been withdrawn.

The order that you tried to place may have not have gone through but your credit card has not been charged. However, your financial institution is showing a pending amount on your credit card statement. THIS IS NORMAL. This amount will drop off in 2 - 10 days according to the banking / credit institution's policy. PLEASE REMEMBER, It is only a "pending" charge, it will not go through. Also, this pending transaction is not done on our part. It is automatic on the part of the processors and banks. We have no say in the time duration or occurence of pending transactions.

- Do you sell low volume / "small molecule" research chemicals in powder form?

Absolutely not.

- Do you sell solvents (Bacteriostatic Water)?

No, bacteriostatic is appears to be a prescribed only item in the USA.

- Are your peptides sold in liquid form or powder form?

The peptides are sold in Lyophilized powder form only as they should be. They are sold in this form out of absolute necessity. Once a peptide is reconstituted, the shelf-life shortens considerably. Reconstitution of the peptides is left for the qualified researcher to handle.

- I have some technical questions having to do with lab procedure. Can Geopeptides.com help me?

No we cannot. We are suppliers, not lab tech's. Please remember, all patrons of this website are expected to be, and have agreed through the checkout process that they are "qualified researchers".

- Are the products sold here manufactured for human or animal use?

No they are not. We cannot stress this point more. They are for laboratory testing purposes intended for in vitro usage only. Any usage of our products on humans or animals is a violation of federal law.

- A peptide that I purchased recently appears to have less lyophilized powder in the vial in comparison to the others... Why is this?

During the shipping process, it is normal for the package to take some bumps. When this happens, the "lyophilized cake" is bumped against the wall of the vial and the cake (that has a sponge-like consistency) compresses somewhat. Also, the center vial in a pack tends to get the most compression due to the weight of the other two vials to it's sides. This gives the appearance of less material but it is only a physical change. If you were to weigh the contents exactly, you would find that they are virtually the same in weight.

- All of the solid material has settled to the bottom of the research chemical that I ordered. Is it ruined?

No it is fine. This is completely normal and only has to be stirred up again to get the solids back into suspension.

- Are your products sythesized in the USA or abroad?

Both. Our peptides are sythesized in the USA.

- I have some very specific questions about the properties of your products. Can you answer them for me?

No. Beyond simple questions concering shelf life, ingredients, etc., we do not answer specific questions that go beyond the scope of our existence as "freelance research chemical suppliers". We are only suppliers and do not have the expertise to answer questions having to do with much beyond the aformentioned role. Also, please see above.

- I need to return a product. How may I do this?

We take returns as follows: Peptides must be returned sealed (vial caps in place) within 15 days of purchase. Chemicals must be returned 30 days from purchase sealed. A notification email must be sent to: [email protected]

- I cannot remember or I lost my login and / or password to my account. Can you help?

Yes we can help you. Please email us at [email protected] and we reset your password or remind you of your login email address as needed.

What do I do if my area isnt showing when I go to enter my shipping address?

If your area isnt showing in our drop box when you go to enter your shipping address, that means we do not ship to that area.

- What credit cards do you accept?

We accept any Visa or Mastercard credit / debit card as long as it has a valid billing address. 

- Do you take any other forms of payment?

Yes. Please email us at [email protected] or for more information. You will be sent a form you must print out sign, date, scan and email it back to us. This form is required by all companies that do not purchase products from out site using a credit or debit card and pay by alternate methods. This form must be processed before we can ship your order. This is what the law says you, you must complete it and get it back to us before we ship.

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